Frequently Asked Questions

I’m experiencing difficulties placing an online order and checking out

Please contact us; we will be able to create a voucher sale over the phone, take payment and arrange postage.

How do I print my email voucher?

Your voucher will arrive by email as a PDF attachment; please open the PDF attachment and print; the quality of the print finish will be determined by the print specification of your printer.

What delivery and postal options do I have?

Gift Vouchers can be emailed free of charge.
Can be mailed 1st class in gift wallet for £7.99

Can I have a VAT receipt for my purchase?

Please reach out to the venue directly to obtain a VAT receipt.

I’ve received my voucher, and there is a mistake on it. Can I get it amended?

Please contact us, we can amend or re-issue a voucher.

I’ve lost my voucher, can I still make a booking?

Vouchers can be retrieved from the system and re-issued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query.

Can I extend or refund my voucher?

Vouchers cannot be refunded, we may be able to extend please get in touch with us to arrange.

I have only part used my voucher, can I carry forward the balance?

Experience vouchers are for a single transaction; monetary vouchers can be partially redeemed, and the balance will be carried forward to use at a later date.

How do I redeem my voucher?

Prior booking is essential don't hesitate to get in touch with us on the following number: 0131 669 2750